Employee Spotlight

Welcome to our employee spotlight page. At CL&A we realize that our success comes from the people that have joined our CL&A family. Without our hardworking and dedicated teams, we would not be where we are today. In an effort to recognize our employees for the exemplary work that they do, we’d like to take a moment and highlight one member, who we believe to be doing an outstanding job. The people who are featured here represent the best of us. They are an example to everyone around them of the excellence that can be achieved.

Employee Spotlight: Lindra Ware
Congratulations to Lindra Ware on being a valued CL&A employee. You are an outstanding member of our team, and we couldn’t do it without you! We are honored to highlight you in this month’s employee spotlight.

Tell us a little about yourself.
I’m in my last semester of school. This will be my second Masters degree. I’m mastering in Social Work from Hunter’s College. I’m on the OML track which stands for Organizational Management Leadership track. This course is for managers only. I’m very grateful because there was a moment when I lost my job and I wasn’t going to be able to continue school, because you have to be a manager to be in the program. I’m very grateful to Carlos Lopez and Associates because I was able to get hired on and continue with the program. I didn’t miss a beat in school. It’s intrinsic for me. Social Work is helping me give back to our veterans.

What is your role at CL&A?
I am a field manager. My master’s program requires that I be a manager so this job is a supervisory role. I will eventually be supervising the case managers out in the field as they do their job.

What would people never guess you do in your role?
I don’t sit in the office. I’m not in the office all day long. I’m out in the field, meeting with veterans and landlords. I’m bringing veterans to different apartments. There’s a lot more in person contact. I’m used to the veterans coming to see me throughout the housing process, but now I go to see them at the shelters and their apartments after they get housed. I meet with the housing brokers and have in person contact with our veterans. I’ve had a lot of personal experiences that were not all good but because of that, the veterans can relate to me. They can use me as a role model of what you can change if you choose to do so.

What aspect of your role do you enjoy the most?
Oh, seeing the veteran get the keys to their new place. That is the best. I like going back and seeing the veterans after they’ve been housed. There are some people that have a really rough time before they’re housed. I had one veteran who was really drinking bad every time I went to see him in the shelter. But since he moved and I go to see him and he’s going to the library and learning about computers. You know, housing first. Years ago it used to be ‘Oh, let them do this and then we’ll house them.’ Now it’s housing first and all the other things come after. They used to have to go to all sorts of programs before they could get housed. Now, we get them housed and then we discuss what other programs they need. We encourage them and find out what they want and need. It’s not dictated to them and we’re not condescending towards them. They’re human beings and things happen and we understand that. We show them compassion.

How did you first learn about CL&A?
I heard about it from Marc Kutner. I worked with him at SUS. I was there for 13 years.

What do you like most about CL&A?
The support. Team support. Teamwork. Patience and tolerance. Some of the systems are new to me and the support here is great. Everyone is family. There’s no big I and little u here. Even when I’ve not done something or done something wrong, Heather and Cheryl show compassion and don’t talk down to me or get harsh about it. The sense of compassion from everyone is great. Tracey came up and did my orientation and I just felt so blessed. There’s no ‘You do this!’ here. We work together to solve the problem. I have a voice here and input! I don’t have to feel intimidated because a member of management is talking to me about an issue. They’re open to my ideas. There’s not a feeling of ‘Shut up. You’re a little person. You don’t know what you’re talking about.’

Before working here, what was the most unusual or interesting job you’ve ever had?
I was a Directory Assistance operator. Back then they had an actual person that you could call if you didn’t know the phone number. So, for example, I would get a call “Can I get the number for Carlos Lopez and Associates in Texas, please?” and I would answer, “Sure, their number is 361-358-8191.” They didn’t have a machine that did that. It was Ma Bell then and pretty much we looked in the phone book and gave you the number you were looking for.

What kinds of hobbies and interests do you have outside of work?
I’m a dancer. I dance every morning before I come into work. I dance to House music, which is very rigid and jumpy. I don’t drink those energy drinks but I get energized from dancing. I dance every chance I get. I’m also an amateur photographer. I take my camera everywhere I can. I post a lot of my pictures on my Facebook page.

What is one thing you couldn’t live without?
My cell phone. I love Candy Crush and Soda Crush and all those games that you play when you’re waiting for someone.

What is your hidden talent?
I have a new veteran that I just got a few days ago. I met with him at the VA. He sat down at a piano there and said “I can play the piano” and he started to play some songs. I told him “I play the piano too” and I sat down and played a couple of little songs. Most people don’t know that I can play the piano a little.

What is your biggest pet peeve?
Waiting for the train. My whole life is on the train now going from one place to another.

What is your favorite movie and book?
My favorite book is ‘I Know Why The Caged Bird Sings’ by Maya Angelou. My favorite movie is The Matrix. I could watch that again and again.