Employee Spotlight

Welcome to our employee spotlight page. At CL&A we realize that our success comes from the people that have joined our CL&A family. Without our hardworking and dedicated teams, we would not be where we are today. In an effort to recognize our employees for the exemplary work that they do, we’d like to take a moment and highlight one member, who we believe to be doing an outstanding job. The people who are featured here represent the best of us. They are an example to everyone around them of the excellence that can be achieved.

Employee Spotlight: Karren Miles
Congratulations to Karren Miles on being a valued CL&A employee. You are an outstanding member of our team, and we couldn’t do it without you! We are honored to highlight you in this month’s employee spotlight.

Tell us a little about yourself.
I’m a 7th generation Texan and have lived here all of my life. The majority of that time was in South Texas. I have 3 adult children, recently got remarried in 2015, and became a 1st time grandmother this September. I love having my grandbaby live with me, but it also reminds me that I’m not a spring chicken anymore. I have a Masters in Counseling and am currently working towards my 3000 hours to obtain my LPC license. I am half way there.   I love working on/with computers…I guess it comes from my love of pushing buttons.

What is your role at CL&A?
My main role at CL&A is being a QA for New Jersey, which services 186 veterans throughout the state. I work directly with the supervisors of our Sub contractors at UBHC/Rutgers and assist the 8 NJ Case Managers. I assist with Excel spreadsheets, counseling with individuals, family, and children, facilitate parenting classes, facilitate anger management classes, and help those in need. All you have to do is call and I will be there… (either by phone or in person)

What would people never guess you do in your role?
I have many different hats to wear at CL&A. When we were all young and new at this HUD-VASH game, I assisted in almost every aspect of the hustle and bustle of this business. I helped create business cards, pay stubs, letterheads, timesheets, expense reports, and the list goes on. I assisted Cheryl and Tara in creating the QA procedural manual, which compiled all of our knowledge to a word document.

What aspect of your role do you enjoy the most?
I guess you could say the aspect that I enjoy most besides working with whom I work, would be creating and implementing Excel. I feel like it is a challenge. When I first started with Carlos and his HUD-VASH adventure, he gave me an Excel invoice template and said this is what we need to submit payment. I spent hours upon hours watching YouTube videos about Excel and our current invoice is the outcome. I also was able to create the majority of the spreadsheets that the QAs and CMs use today. I guess you could say Carlos made me excel in Excel!

How did you first learn about CL&A?
Well as most of you know my sister (not going to say who is older), completed her internship with Carlos prior to the contract. We both graduated December 2012 with our Masters in Counseling. I desperately searched for a job but none were obtained. On April 1st 2013, Cheryl calls me and tell me to come to Carlos’ office for a job interview. I was excited, but then thought… It’s April fools, she is probably playing a “not too funny” April Fool’s joke. When I got there, Carlos asked me if I would be willing to work with Cheryl and himself on this HUD-VASH contract that he just acquired. The only catch was that it was a contract just starting out, and all the uncertainties that come with that. I didn’t care… I accepted before he changed his mind. I’ve enjoyed working with my sister and the rest of the team ever since.

What do you like most about CL&A?
What I like most about CL&A is the ability to put forth ideas and see them come into fruition. Watching the company grow from just 4 people to one that has 50+ people working for them was an amazing thing to witness. Of course with growth comes more responsibility. Keeping moral and good spirits up is a must and I believe that is the main responsibility of all that are employed by CLA, from the upper management to the case managers and all in-between. In this company there is always someone who has your back.  

Before working here, what was the most unusual or interesting job you’ve ever had?
The most unusual and very interesting job that I have had was working in the corrections system. I worked for the Texas prison system for 2 ½ years in order to be able to return to college to get my degree in Teaching.  So basically, you can say I've been teaching people how they should behave for quite some time now. While at the Texas Department of Corrections, I was a correctional officer 3. (COIII). It was one of the hardest jobs I had because I worked at night from 10pm to 6am. Being a single mother of 2 children at the time, my day was spent with my children. There was very little time to sleep, but I managed. I am so glad those days are over.

What kinds of hobbies and interests do you have outside of work?
Outside of work I like spending time with my family and now my new grandson, Ashton. I also like reading, but I haven’t read a good book in a while.  The majority that I read now-a-days is in CPRS!

What is one thing you couldn’t live without?
There are a lot of things I couldn’t live without like water, food, and so on…. But the one thing I couldn’t live without is God. I also couldn’t survive without my family. Especially my sister Cheryl Krawietz.

What is your hidden talent?
Gosh, I don’t know if it is a hidden talent, but I like going karaoke singing with my husband every once in a while. He sings a lot of songs by Jimmy Buffet. My 2 favorite songs I like to sing are Hotel California by the Eagles and My Immortal by Evanescence.

What is your biggest pet peeve?
My biggest pet peeve is when people assume things about someone without asking them about it first.

What is your favorite movie and book?
My favorite movie is “Lost Boys” and my favorite book is “The Island of the Blue Dolphins” by Scott O’Dell